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TERMS OF BUSINESS
As part of our professional service to our customers R J King (Insurance Brokers) Ltd wish to draw your attention to our current terms of business.
The purpose of this agreement is to set out our professional relationship. For your benefit and protection, you should read all of the information carefully and we would draw your attention to the “IMPORTANT INFORMATION” section. If you have any queries regarding this agreement then please contact us. We assume that you accept the terms of this agreement unless we hear from you.
It is your responsibility to provide complete and accurate information to Insurers when you take out your Insurance Policy, throughout the life of your Policy and when you renew your Insurance as failure to do so may invalidate your cover. If you are in doubt on any aspect of your cover please contact us.
CONFIDENTIALITY
We will only use and disclose the information we have about you in the normal course of arranging and administering your insurance. We will treat all information as private and confidential in accordance with the Data Protection Act 1998 even when you are no longer a customer and only share information if we are required by law. This may result in a credit check to confirm your identity and minimize the risk of fraud. Please refer to the enclosed Data Privacy Notice for further information.
CHARGES
In addition to premiums or fees charged by the Insurers, we may at our own discretion, apply the following charges to cover our costs of administration for the following adjustments: Mid-term adjustments: £15.00, Motor & Household Renewals: £15.00, Replacement of Lost Certificates of Motor Insurance: £10.00. For all other classes of business a service fee of £15 applies for premiums less than £500, for premiums over £500 a service fee of £25 applies. In certain cases, the Insurer may also charge a fee for lost or misplaced documents. For a late renewal payment that causes a new policy to be issued we will charge a fee of £10.00. On mid-term cancellations, we retain our full commission/fees to be deducted from any refund. Payments by credit card are no longer accepted. Charges may also be incurred for any default under a monthly premium payment arrangement by direct debit. A fee of £40 will also be payable for recovery of any Uninsured Losses such as a Motor Policy Excess where such Legal Expenses cover has been offered but not incepted. In respect to any mid term adjustment to a policy we must receive any additional premium payable within 21 days. Failure to pay any amount due within this period will mean that we unfortunately have to cancel cover.
Policies cancelled during the ‘Right to Cancel’ period will be subject to an administration charge of £20, in addition to the premium charged by the insurer for the period of cover provided. Policies are subject to Insurance Premium Tax at the prevailing rate.
Occasionally we may arrange a policy on which we earn no commission (a net premium policy) and in these cases we will advise you of the arranged fee before you take the policy out.
You are entitled to request, at any time, the information about the commissions that we may receive from your insurance including that received from Premium Finance arrangements. If you want this information then please contact us.
INSURERS’ DOCUMENTATION
The premium shown on the Insurers’ documents may not always match with our quotation. This is due to the effect of our administrative charges and any discounting of commission that we may have undertaken.
CUSTOMER MONEY
Premiums that we collect are held in a Statutory Trust Bank account approved by our regulator for the purpose of holding client premiums. By the agreements that we hold with insurers, we collect premiums as agent of the insurer and your money is protected to the extent that the insurer deems that when premiums are paid to us that they are treated as being received by insurer. In the same way, we can only process refunds when we have received the premium from the insurer. Interest will not be paid to customers in respect of money held in the client bank account.
Sometimes, when cover is arranged with another authorized intermediary, client money may be passed to that intermediary before it is received by the insurer. By accepting these Terms of Business, you are giving your consent for us to act in the manner described by this Section.
Whilst we regularly assess the financial strength of the insurers and Intermediaries that we deal with we cannot guarantee their financial ability to pay claims.
If you choose to enter into a Premium Finance arrangement this will be subject to interest charges that we will confirm to you when providing the details. The agreement is direct with the finance company and is an entirely separate contract to the insurance contract. You will be liable to pay their costs and charges if you do not keep up with their repayments and cover is cancelled under your policy.
QUOTATIONS
Quotations are only valid for a short period of time as Insurers frequently amend their rates. If the insurance is not taken within this period then please contact us for a revised quotation.
Acceptance of any risk is at the discretion of the Insurer. The issue of a Policy is subject to the completion of a satisfactory Proposal Form or Statement of Fact together with the submission of any other documentation requested by the Insurer.
CLAIMS
If you wish to make a claim please contact our office on 01305-766884. Alternatively, please contact the insurers helpline in your policy document if available. We will assist you in pursuing your claim.
IMPORTANT INFORMATION
Warning – your duty to give information.
When applying for or amending your insurance policy, we and / or your insurer will ask a number of questions to assess the risk prior to agreeing cover. It is your duty to ensure that you answer all of the questions raised by insurers or us honestly and reasonably. These questions are designed to enable us or the insurer to obtain a comprehensive picture of the nature of the risk to be insured, and only by asking such questions and receiving answers which are given honestly and with reasonable care, can we or the insurer be in a position to offer terms which are designed to meet your demands and needs.
The reason why this is vital and extremely important is that if you fail to tell us or the insurer something when asked, or, if you answer carelessly or act deliberately or recklessly in making misrepresentations when answering questions, your policy may leave you with no insurance protection; insurers may not pay a part or all of your claim and may cancel your policy. You may find it difficult to re-arrange cover because you did not tell an insurer everything when asked, and you will have to disclose this fact when you reapply for insurance.
FAILURE TO ANSWER QUESTIONS HONESTLY AND REASONABLY, WHEN ASKED, MAY LEAVE YOU WITH NO COVER AND A CLAIM NOT PAID. (04/18)